Support
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Support
Send a ticket here for product, account, privacy, credit, abuse, or security requests. Send in your requests or feedback and our team will reply within 24h at Email support.
For marketing enquiries, email Email marketing or select Marketing in the ticket form.
Do not send passwords, payment card numbers, or source files that are not needed to understand the request.
Help us understand the problem
Describe what you were trying to do, what happened and what you expected to see. Include the approximate time, your browser and whether the source was a YouTube video or a document. If an error appeared, copy its message. You do not need to upload the original source just to report a problem.
For a credit question, check Credit activity in your Profile and use the Report issue link on the relevant entry. For a public article correction, include its page link and identify the claim or source reference you want us to review. Avoid including private account details in screenshots.
Check a document or webpage first
If you need to locate a term in a PDF, try the free PDF keyword search tool. For a page title or social preview problem, the URL metadata checker can help you identify which tags to include in your report.
Your support tickets
Tickets and support answers are linked to your current account or visitor ID.
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Account and credits
For sign-in, visitor-session, balance, ledger, generation, cancellation, or refund questions.
For job/generation dispute, use the Credit activity tab and click on the Report issue link.
Privacy and publishing
For private assets, public pages, unlisted share links, correction, deletion, or privacy questions.
Include the public slug or share link only when it is relevant to the request.
Abuse and security
For suspected abuse, exposed private data, unsafe public content, or security concerns.
Share enough detail to reproduce or identify the issue without sending unnecessary private source content.